Professional Experience

A career built across government, healthcare, infrastructure, and mission-critical technology operations.

15+

Years of Leadership

40+

Government Entities

18,000+

Employees Supported

AED 130M+

Technology Portfolio

Career Journey

2024 – Present

Department of Government Enablement

Service Delivery & ERP L2 Support Manager

Leading ERP service delivery governance, operational follow-up, SLA oversight, stakeholder coordination, and support performance across government digital services.

Managing ERP L2 service delivery across Oracle EBS and Oracle Fusion environments.

Coordinating with support teams, vendors, Deloitte Hypercare, Oracle ACS, ESM, and Digital Care governance teams.

Driving backlog governance, aged ticket follow-up, SLA breach prevention, escalation management, and operational reporting.

Supporting service quality improvement across HCM, Finance, Procurement, EPM, and related ERP tracks.

2019 – 2022

SEHA – Sheikh Khalifa Medical City

IT Operations Manager

Managed enterprise healthcare technology operations, infrastructure services, vendor coordination, and critical technology support for a major healthcare environment.

Led daily IT operations, infrastructure monitoring, helpdesk coordination, patching, and service continuity.

Managed VMware private cloud and enterprise infrastructure supporting large-scale healthcare operations.

Supported critical COVID-19 response initiatives, including patient tracking and digital service enablement.

Delivered operational savings and service improvements through print management, infrastructure modernization, and vendor governance.

2017 – 2019

SEHA Headquarters

Corporate Network & Communication Manager

Oversaw enterprise network and communication services across healthcare sites, clinics, hospitals, and data center environments.

Managed active and passive network environments across multiple healthcare facilities.

Supported data center connectivity, communication services, and enterprise infrastructure modernization.

Coordinated network refresh programs and infrastructure improvements across large-scale healthcare operations.

Worked with vendors and internal teams to ensure service reliability and business continuity.

2013 – 2016

GAL / Presidential Guard

Senior Network Engineer / Technology Operations

Supported mission-critical technology environments, infrastructure operations, and network services in national defense-related settings.

Supported critical network and communication infrastructure.

Contributed to operational technology stability, monitoring, and support.

Worked in high-discipline environments requiring reliability, accountability, and strong technical follow-through.

Built a strong foundation in infrastructure operations, engineering discipline, and service ownership.

2011 – 2013

Injazat / Technology Operations

Senior Network Engineer / NOC Operations

Supported enterprise network operations, monitoring, incident handling, and technology service continuity in a 24/7 operational environment.

Worked within network operations and infrastructure support environments.

Supported monitoring, incident response, escalation, and service continuity.

Built strong experience in operational control, technical coordination, and enterprise support.

Developed practical experience in structured technology operations and service management.

Executive Capabilities

IT Operations Leadership

ERP Service Delivery

Government Digital Services

Healthcare Technology

Infrastructure Management

Service Governance

SLA & Backlog Management

Vendor Management

Stakeholder Communication

Operational Reporting

Business Continuity

Digital Transformation

Experience View

Experience shaped by operational pressure, transformation, and public service.

Across each stage of his career, Hamad has worked in environments where technology reliability, service continuity, stakeholder trust, and disciplined execution are critical.

His experience combines practical operations, infrastructure, service governance, vendor coordination, and executive-level communication.

Strong experience is built when technology delivery is tested through real operational complexity and measured by real business outcomes.

Experience creates value when it improves services, strengthens operations, and enables transformation with confidence.

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